UPDATE (1/4): Replacement claims are no longer being accepted. The Strategy Guide replacement program is now closed. Submitted claims are currently being processed, and we look forward to having the new strategy guides out soon. Thank you for your support!
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Dearest Customers,
Over the last couple weeks, we’ve received reports from owners of the Deluxe Edition of
Demon’s Souls that some copies of the Official Strategy Guide were experiencing unusual cover ink wear/fading.
While it seems that not every copy of the guide is affected, and the specific cause of the issue remains unclear, Atlus always strives for nothing less than the full satisfaction of our customers. Therefore, we will soon launch a program to replace defective strategy guides.
Stay tuned for details on when the program will begin and specific steps on how to submit your replacement request. We can say at this time that we will ask customers to mail in their cover and the first page of their guide as proof of purchase, leaving them with a usable book while we process their replacement claim.
Full instructions will be posted in this thread next week.
Thank you for supporting us and making
Demon’s Souls such a big hit. We apologize for any inconvenience this issue has caused, but fear not: we’ve got you covered (
pun intended).
ATTENTION: Demon's Souls Deluxe Edition owners — Please read!
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