For general or technical support, such as where to purchase ATLUS game products, replacement of defective products, or general questions that do not include requests for game hints, please email ATLUS Technical Support at email@example.com.
For all ATLUS Online Shop related questions and inquiries please click here:
You can reach us at the address below or via email at firstname.lastname@example.org to receive instructions on obtaining repair/replacement services from us. YOU MUST FIRST OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER BEFORE YOU SEND ANY DEFECTIVE PRODUCTS TO US. MATERIALS SENT WITHOUT THE RMA NUMBER WILL BE REFUSED AND RETURNED.
6400 Oak Canyon Suite 100
Irvine, CA 92618
ATLUS warrants the original purchaser of an ATLUS product that the medium on which the software program is recorded is free from defects in materials and workmanship. Atlus, at its sole option, will refund, repair, or replace at no charge any defective ATLUS products within ninety (90) days of purchase with proof of purchase date, so long as the defect is not caused by misuse and neglect of the purchaser.
EXCEPT FOR THE FOREGOING LIMITED WARRANTY, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED. ATLUS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF DAMAGES RESULT FROM THE USE OF ATLUS PRODUCTS IN ACCORDANCE WITH ATLUS MANUAL INSTRUCTIONS. In some jurisdictions, some of the following warranty disclaimers or damage limitations may not apply.
If your ATLUS product requires repair after expiration of the 90-day Limited Warranty Period, you may contact our Customer Service Department at the number listed above. You will be advised of the estimated cost of repair and shipping instructions.
Atlus U.S.A., Inc.
6400 Oak Canyon, Suite 100
Irvine, CA 92618
Atlus CO., LTD.
Sumitomo Fudosan Osaki Garden Tower
Shinagawa-ku, Tokyo, 141-0033