SUPPORT

General & Technical Support by E-mail

For general or technical support, such as where to purchase ATLUS game products, replacement of defective products, or general questions that do not include requests for game hints, please email ATLUS Technical Support at service@atlus.com.

ATLUS Online Shop

For all ATLUS Online Shop related questions and inquiries please click here:
atlus-store-support@atlus.com

Limited Warranty Information and Defective Material Information

You can reach us at the address below or via email at service@atlus.com to receive instructions on obtaining repair/replacement services from us. YOU MUST FIRST OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER BEFORE YOU SEND ANY DEFECTIVE PRODUCTS TO US. MATERIALS SENT WITHOUT THE RMA NUMBER WILL BE REFUSED AND RETURNED.

ATLUS
6400 Oak Canyon Suite 100
Irvine, CA 92618

LIMITED WARRANTY

ATLUS warrants the original purchaser of an ATLUS product that the medium on which the software program is recorded is free from defects in materials and workmanship. Atlus, at its sole option, will refund, repair, or replace at no charge any defective ATLUS products within ninety (90) days of purchase with proof of purchase date, so long as the defect is not caused by misuse and neglect of the purchaser.

EXCEPT FOR THE FOREGOING LIMITED WARRANTY, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED. ATLUS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF DAMAGES RESULT FROM THE USE OF ATLUS PRODUCTS IN ACCORDANCE WITH ATLUS MANUAL INSTRUCTIONS. In some jurisdictions, some of the following warranty disclaimers or damage limitations may not apply.

If your ATLUS product requires repair after expiration of the 90-day Limited Warranty Period, you may contact our Customer Service Department at the number listed above. You will be advised of the estimated cost of repair and shipping instructions.

CONTACT

North America

Atlus U.S.A., Inc.
6400 Oak Canyon, Suite 100
Irvine, CA 92618
Tel: 949-788-0455
Fax: 949-788-0433

Japan

Atlus CO., LTD.
Sumitomo Fudosan Osaki Garden Tower
1-1-1 Nishi-Shinagawa
Shinagawa-ku, Tokyo, 141-0033
Japan

Please select from the drop-down the department that you would like to contact. Read the brief description to make sure that your message is going to the correct department. Because of the number of e-mails that we receive in a day, sending your e-mail to the incorrect department may result in a delay in the response.

Are you a developer that has created an awesome game. E-mail this department if you want to be considered for your game to be published.

The Marketing Department handles the advertising and creative assets of Atlus titles. Contact this department if you wish to discuss possible opportunities for Atlus to advertise our brand.

Public Relations handles asset requests and information about Atlus titles to the media. If you are part of the media and are looking for information or assets for then contact our Public Relations Department

Contact the Customer Service Department if you need to warranty your Atlus title or if there seems to problem with your copy of the game.

Is there more features you would like to see on the website? Or are you having problems with it working on your device? The Website Department would like to hear from you.